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RECEPTION AND CONFIRMATION OF ORDER
Once you make the purchase, we will send to the email account you have provided us with a summary of your order with the assigned reference number, items you have purchased, a breakdown of additional costs such as shipping costs or others, if any, as costs. for the use of the selected payment method and data to contact us.
With your order you will receive the corresponding paper invoice.
SHIPPING COSTS
Shipping costs have the following costs, which you can also see broken down during the purchase process depending on the shipping address.
National
Peninsular: 7 € 24h - 48h
Balearic Islands, Ceuta and Melilla: 9 € 2d – 5d
Canary Islands: 10 € 2d – 5d
International
2 shipping options:
Postal
Europe: 9 € 4d – 10d
United States: 10 € 7d - 12d
Rest of the world: 9 € 10d - 25d
Express
Europe: 16 € - 19 € 24h - 72h
United States and Canada: 25 € 24h - 72h
Rest of the world: 30 € - 40 € 2d - 5d
You also have the possibility of picking up your order in our workshop, saving money. Shipping costs.
PAYMENT METHODS
By credit card: You can use VISA or MASTERCARD credit cards to pay the amount of your purchase in our workshop.
PayPal: You can also use your Paypal account to make payment.
Bizum: Pay through bizum in a simple way.
Transfer: To pay by bank transfer you must send us proof of payment by email to taller@javierquian.com within 72 hours after the order, after making the transfer to the account number ES27 0019 0119 6540 1003 4600, indicating your bank reference as the subject. order. After this time your order will be cancelled.
DELIVERY TERM
Shipments will be made by express courier or postal mail. Your order will be sent from our workshop within a maximum period of 48 hours if we have the part in stock. If it must be manufactured, the period will be 7 to 10 days. For personalized orders and special orders, the deadline will be agreed with the client depending on their nature. You will receive a text message informing you of the day you will receive your order.
During the sales season these deadlines could be delayed by an additional 24 hours.
If you have chosen the workshop pickup option, you can pick up your order within 24 business hours.
If for any reason we cannot serve your merchandise within a maximum period of 30 calendar days stipulated by Law 3/2014, we will ask you to tell us if we have a new additional period, except in the event that that item is no longer available or the purchase had been made for a specific period and the consumer had expressed it as such.
In this case you have the right to terminate the contract. You can see how to do it in the EXCHANGES AND RETURNS / RIGHT OF WITHDRAWAL section.
EXCHANGES AND RETURNS / RIGHT OF WITHDRAWAL
You can request the exchange or return of any item you have purchased on our website within a maximum period of 14 calendar days from receipt without the need to justify the decision or penalty in the form of added costs for you.
If you wish to exercise your right of withdrawal, you have a withdrawal form in the MY ACCOUNT section , from which you can manage it comfortably.
The right of withdrawal may be exercised when the items you wish to return are in good condition, without having been used and have their original packaging and labeling.
Once the right of withdrawal has been exercised, we will refund the amount paid for items returned promptly within 14 calendar days, using the same payment method used to pay for the item.
In order for this deadline to be met, it is necessary that the items are already in our warehouse or that you prove by means of a delivery note from the transport company that has already sent it.
Partial return of an order is not possible, except in cases as stipulated by the European Commission, in which it is agreed bilaterally by the buyer and Javier Quian.
The user must assume the cost of returning the goods, unless the return option is in workshop.
In Workshop: You can exchange or return the item you want in any of our workshops by presenting the delivery note/ticket that includes your order.
From the Online Workshop: You can request a total or partial return of your order by accessing the HISTORY AND DETAILS OF MY ORDERS section within the MY ACCOUNT section after logging in with your username and password. We access the order by clicking on Data.
Once inside the order, select the items to return and the reason for the return.
When you have requested the return, you can check where it is in the GOODS RETURNS section .
You must package the items in the same packaging in which you received them or a similar one and include a copy of the return form or the original of the order inside the package.
Returned items must include a copy of the order form, or if missing, a piece of paper indicating your details, the order number, and if your order was paid by transfer, an account number in which make the payment of the amount.
By Mail: You can request a total or partial return of your order by sending an email to taller@javierquian.com
You must package the items in the same packaging in which you received them or a similar one and include a copy of the return form or the original of the order inside the package.
A courier will pick up the package at the same address where we delivered it. If you want us to pick it up at a new address, please indicate it by sending an email to taller@javierquian.com with the subject "change return address", and informing us of the new address. You do not need to cover any information on the outside of the package, the courier will carry a printed label.
Returned items must include a copy of the order form, or if missing, a piece of paper indicating your details, the order number, and if your order was paid by transfer, an account number in which make the payment of the amount.
If you want to request an exchange you must send an email to taller@javierquian.com, in the subject you must put "CHANGE + your order number", you must inform us in the email of the items you want to return and the new items you want to order, so As soon as we have your new shipment prepared, we will call you to manage the shipment/collection and payment/credit in case there is any economic difference.
For size changes, we would appreciate it if you could check stock availability on our website before requesting it.
If you have any questions about the exchange or return process or want to make any questions, you can contact us at taller@javierquian.com or by calling 620 974 618.
The right of withdrawal does not apply in the cases of:
Replacement item: If the item is not available, we can offer you a product with similar characteristics without an increase in price. It is your power to accept the new product as if it were the one initially requested or to withdraw from your purchase.
Guarantees: You have a legal guarantee that in the event that the goods delivered are defective or do not meet the specifications indicated in the contract and it is necessary to repair, replace, reduce or refund the price paid, we will find the ideal solution so that you can have the product in optimal conditions or you can return it if you wish.
Promotional codes: The return of items in orders with a promotional code implies the partial loss of the amount of the code whenever the conditions of use of the code are broken.
IMAGES
All images of the articles are property of JAVIER QUIAN.
There may be a slight difference between the color of the image and the actual color of the item due to photo quality.
CONFLICT RESOLUTION
All disputes and claims arising from this document will be resolved by the competent courts and tribunals.